POLICY

Policies & Turnaround Time

Last Updated: March 9, 2026

All items are made to order and created specifically for you.
Current turnaround time: 21–36 business days (often sooner).
Delays may occur due to high volume, collection launches, or other circumstances beyond our control.
If a delay occurs, you will be notified and updated promptly via email or Instagram.
Thank you for your patience! We hope you LOVE your SpookyMamaCo mail.

All bows and accessories should be removed while in car seats, strollers, cribs, or when children are unsupervised.
Bows are not toys and could become a potential choking hazard.
Items should only be worn under close adult supervision.
Your child’s safety is our number one priority. Safety first, always.

All items are handmade to order and FINAL SALE. No refunds or cancellations are accepted.
If there is an issue with your order, please contact us within 3 days of receiving your package at info@spookymamaco.com and we will work to find a solution.
Once your package is in the possession of the Post Office, it is out of our control. SpookyMamaCo is not liable for lost or stolen packages.
Tracking information is provided for all orders. Please monitor your tracking to ensure safe delivery.
If you have any questions or concerns, reach out to us we’re happy to assist!

By placing an order, you acknowledge that you understand and agree to our turnaround, safety, and shipping policies.
All sales are documented via email confirmation and tracking information.
Any chargeback filed in violation of these terms may result in additional fees, collections, or legal action.
These policies are designed to protect both the customer and SpookyMamaCo.

Thank you for shopping with SpookyMamaCo! Every order is our promise to deliver quality, care, and creativity safely to your door.