Refund policy

SHIPPING & RETURNS

• All items are handmade to order and are FINAL SALE. No refunds or cancellations are accepted.

• If there is an issue with your order, please contact us within 3 days of receiving your package at info@spookymamaco.com and we will work to find a solution.

• Once your package is in the possession of the Post Office, it is out of our control. SpookyMamaCo is not liable for lost or stolen packages.

• Tracking information is provided for all orders. Please monitor your tracking to ensure safe delivery.

• If you have any questions or concerns, please reach out to us — we are happy to assist!

CHARGEBACK & LEGAL PROTECTION

• By placing an order, you acknowledge that you understand and agree to our turnaround, safety, and shipping policies.

• All sales are documented via email confirmation and tracking information.

• Any chargeback filed in violation of these terms may result in additional fees, collections, or legal action.

• These policies are designed to protect both the customer and SpookyMamaCo.

Thank you for shopping with SpookyMamaCo! Every order is our promise to deliver quality, care, and creativity safely to your door.